Great customer service is the result of customers trusting a brand. Equally, it is the result of employers and service providers trusting their people to lead with empathy and perform at peak. This is precisely what the Business Process Outsourcing (BPO) and Global Business Services (GBS) sectors in South Africa aspire to become global champions in. Doing so helps thousands of South Africans find gainful employment serving global clients from North America to Europe and Asia.
The client, representing the entire associated industry for South Africa and supported by the KwaZulu Natal regional government, got exposed to the Trust Economy and its role in industry leadership at a conference organised by NASSCOM, the leading business process outsourcing association in India, which had booked Philipp Kristian as a keynote speaker for their event.
The story of trust as the world’s most profound economic power in the digital age resonated so much that the client adapted the programme for their own annual conference aimed at promoting investment in the global business services sector in South Africa. For a keynote speaker with global clients across Asia, Europe and North America, this was an opportunity and invitation to bring the Trust Economy to the African continent.
The conference and keynote were a resounding success, leading to follow-up engagements and praise from government and private sector stakeholders – who were awed by the conferences’ impact and influence on building South Africa’ brand as a leading business process outsourcing and global business services hub.
‘I believe in a world in which we all trust each other. When we trust ourselves and others, we transform. Trust empowers us to become the best version of ourselves and humanity. It’s our shared foundation for greatness.’
– Philipp Kristian
Philipp Kristian is a global innovation x trust pioneer, voice of digital Generations Y to Z and author of RESET and The Trust Economy. He is a TEDx storyteller, futurist on our humanity and international keynote speaker deciphering our digital economy. As we approach a global post-pandemic reset, he speaks in service of a greater and happier humankind.
Philipp spent the past decade driving innovation for Fortune 500s in JAPAC and working with CEOs of Singapore’s most successful startups on reshaping entire industries. He’s inspired transformation in over a dozen sectors and 50+ countries, including Bhutan and the Maldives. His executive masterclasses for a top Asian business school have garnered rave reviews.
Philipp is an innovation strategist at heart, a change evangelist on stage and an eloquent rebel on the page. He’s a magician inspiring us to rediscover trust as the magic ingredient to our greatest human achievements. His work has attracted the attention of media including Business Insider, Esquire, Haymarket, Forbes, Economic Times, Springer and brand eins. He was named a Kairos Global Fellow in 2016 and World Economic Forum Global Shaper in 2018, and invited to the official St. Gallen Symposium Singapore delegation in 2015 and 2021.
In his free time, he’s an avid yogi, sailor and matcha enthusiast.
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